From sensor alert to closed work order in seven steps
Detection is the easy part. Value comes from what happens next: who acknowledges the alert, who opens the work order, what the technician finds, and how the closure makes the next alert better. We map this workflow with your team before the first sensor goes on.
7 steps
From detection to continued monitoring
3 roles
Monitoring, maintenance manager, technician
1 loop
Each closed alert improves the next one
The workflow
Who does what, step by step
This is the pilot version, before CMMS integration. With integration, step 3 happens automatically.
- 1Monitory
Detect abnormality and trigger an alert
Vibration or temperature crosses an ISO threshold or the machine learning model flags a change.
- 2Maintenance manager
Acknowledge the alert in the app
The manager reviews the trend and confirms the alert needs action.
- 3Maintenance manager
Create a work order for the technician
Manually in the pilot, automatically once the CMMS is connected.
- 4Technician
Inspect, diagnose and repair if needed
Using the alert as the starting point, confirmed with a thermal camera, ultrasonic tool or visual check.
- 5Technician
Close out the alert in the app
Record the failure mode, cause and action taken. This feedback tunes future alerts.
- 6Maintenance manager
Close out the work order
The repair is recorded against the asset.
- 7Maintenance manager
Continue monitoring
The asset returns to healthy, and the after-repair trend confirms the fix worked.
Beyond alerts
Tory, the maintenance AI assistant, on the same workflow
The same seven steps also work for issues no sensor sees, such as bags not loading into a dispenser, and for planned jobs.
Review past issues
Tory searches past work orders in your CMMS, such as Oracle, SAP or UpKeep, for the same asset and symptom.
Suggest solutions
Tory proposes likely causes and fixes based on what worked before.
Get knowledge to the right person
Planning help for the manager, and the relevant history in the technician's hands before they reach the asset.
Map your workflow in the assessment
We sketch your alert-to-repair workflow with your team during the free assessment, so the pilot starts with clear roles.